Cruckton Hall School hopes that all residential education placements here are successful. However, when there are difficulties, the following should be noted. All referring authorities have their respective complaints procedure which can be followed as and when required.

In addition, Cruckton Hall values informal contact either with the Head Teacher or with the Registered Manager (depending on the area of concern), or will deal with concerns in a more formal manner, attempting to reach a positive and agreed outcome. If this is not possible, pupils and their families and referring authorities may wish to contact Kisimul Group Limited at their administration centre at The Old Vicarage, 61 High Street, Swinderby, Lincoln, LN6 0LU; or Ofsted at The National Business Unit, Royal Exchange Building, St Annís Square, Manchester, M2 7LA. The telephone number is 08456 404040.

Cruckton Hall Schoolís Complaints Policy can be downloaded from the Policies section.